• Application Deadline:
• Position: Floor Supervisor - Retail



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 4 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The Floor Supervisor is responsible for overseeing daily store floor operations, ensuring excellent customer service, maintaining visual merchandising standards, and supporting sales performance.


• The role requires strong leadership, operational efficiency, and the ability to manage staff and customer interactions in a fast-paced retail environment.

Key Responsibilities

Store Operations Management:

• Supervise day-to-day activities on the sales floor


• Ensure store opening and closing procedures are properly executed


• Monitor stock levels and coordinate replenishment with inventory teams


• Ensure compliance with company policies, procedures, and health & safety standards

Sales & Customer Experience:

• Drive sales performance by supporting and motivating the sales team


• Ensure exceptional customer service and handle escalated customer concerns


• Monitor customer flow and optimize staff deployment accordingly

Team Supervision & Leadership:

• Lead, coach, and supervise sales associates to meet targets


• Conduct on-the-job training and provide continuous feedback


• Support performance management and discipline where required

Visual Merchandising:

• Ensure products are well displayed in line with brand guidelines


• Maintain cleanliness, organization, and overall store presentation


• Support promotional activities and in-store campaigns

Reporting & Administration:

• Track daily sales and prepare basic operational reports


• Assist in scheduling staff shifts and attendance monitoring


• Report operational issues to the Store Manager promptly

Key Requirements

• Bachelor’s degree or equivalent experience


• 3–4 years retail experience, with at least 1 year in a supervisory role


• Strong leadership and team management skills


• Good understanding of retail operations and sales techniques


• Excellent communication and interpersonal skills


• Ability to work flexible hours, including weekends and holidays

Core Competencies:

• Customer Focus


• Leadership & Teamwork


• Sales Drive & Results Orientation


• Problem-Solving


• Attention to Detail


• Time Management.