Cashier at Tonia Pharmacy Limited

Job Overview

Location
Lagos, Jigawa
Job Type
Full Time
Date Posted
1 day ago

Additional Details

Job ID
147541
Job Views
25

Job Description






Job Summary




  • The Cashier is responsible for handling all financial transactions within the pharmacy and superstore in a timely, accurate, and professional manner.

  • The role involves receiving payments, issuing receipts, maintaining cash accountability, and ensuring excellent customer service while complying with company policies and regulatory standards.



Key Responsibilities

Transaction Processing:




  • Receive and process payments (cash, POS, transfers) for goods and services.

  • Accurately issue receipts and invoices to customers.

  • Ensure correct pricing, discounts, and promotions are applied.

  • Balance cash register at the beginning and end of each shift.



Customer Service:




  • Greet customers warmly and attend to them in a professional manner.

  • Respond to inquiries regarding products, prices, and store policies.

  • Handle customer complaints politely and escalate when necessary.

  • Maintain a friendly and welcoming checkout environment.



Cash Handling & Accountability:




  • Maintain proper custody of cash and prevent shortages or overages.

  • Perform daily cash reconciliation and report discrepancies immediately.

  • Ensure all transactions are properly recorded in the system.

  • Safeguard POS machines and other financial tools.



Sales Support:




  • Support sales activities by promoting ongoing offers and products.

  • Cross-sell and upsell pharmacy and supermarket items where appropriate.

  • Assist customers in locating products when necessary.



Record Keeping & Reporting:




  • Maintain accurate transaction records and daily sales reports.

  • Prepare end-of-day financial summaries.

  • Assist in stock documentation when required.



Compliance & Controls:




  • Adhere strictly to company financial policies and procedures.

  • Ensure compliance with health, safety, and regulatory standards.

  • Prevent fraud, theft, or misuse of company resources.



Store Operations Support:




  • Maintain cleanliness and organization of the cashier area.

  • Assist in stock arrangement and shelf monitoring when required.

  • Support inventory counts and audits when assigned.



Key Performance Indicators (KPIs)




  • Accuracy in transactions (zero or minimal errors)

  • Daily cash balancing compliance

  • Customer satisfaction ratings

  • Speed and efficiency of service

  • Reduction in cash discrepancies

  • Upselling contribution to sales.



Qualifications & Requirements




  • Minimum of HND / BSc Degree (additional qualifications are an advantage)

  • Proven experience as a cashier or in a retail environment (pharmacy experience is an added advantage)

  • Basic knowledge of accounting principles

  • Familiarity with POS systems and basic computer skills

  • Strong numerical and analytical skills.



Skills & Competencies:




  • Excellent communication and interpersonal skills

  • High level of integrity and honesty

  • Attention to detail and accuracy

  • Ability to work under pressure

  • Good customer service orientation

  • Time management and multitasking abilities.



Working Conditions:




  • Requires standing for long periods

  • May involve weekend and shift work

  • Fast-paced retail and healthcare environment.



Additional Requirements:




  • Professional appearance and conduct

  • Ability to handle confidential financial information

  • Team player with a positive attitude.



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