Job Description
Job Summary
- We are seeking a reliable and experienced Dispatch Rider responsible for the timely and safe delivery of customer orders.
- The ideal candidate must be familiar with Lagos routes and able to ensure efficient and professional service at all times.
Key Responsibilities
- Deliver customer orders promptly and safely to designated locations
- Ensure all items collected are accurate and properly sealed before delivery
- Plan and follow efficient delivery routes to meet timelines
- Maintain proper delivery records and documentation
- Communicate effectively with the fulfillment/store team
- Handle products with care to avoid damage or loss
- Ensure professional conduct when interacting with customers
- Perform routine checks and basic maintenance of the assigned motorcycle.
Key Performance Indicators (KPIs)
- On-Time Delivery Rate
- Delivery Accuracy (correct orders delivered)
- Customer Satisfaction
- Zero Damage/Loss Rate
- Compliance with Delivery Procedures.
Requirements
- Minimum of an SSCE / OND
- Proven experience as a Dispatch Rider in a retail or logistics environment
- Valid Rider’s Permit and Driver’s License
- Good knowledge of Lekki, Victoria Island, and surrounding routes
- Strong sense of responsibility and reliability
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment.