• Application Deadline: Sun, 12 Apr 2026 00:00:00 GMT
• Position: Customer Experience and Retention Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a proactive and customer-oriented Customer Experience and Retention Officer to enhance customer satisfaction, strengthen client relationships, and drive long-term loyalty.


• The ideal candidate will be responsible for managing customer interactions, resolving issues efficiently, and implementing strategies to improve retention and overall customer experience.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, complaints, and feedback.


• Develop and implement strategies to improve customer satisfaction and retention.


• Monitor customer interactions and identify areas for improvement in service delivery.


• Build strong relationships with customers to encourage repeat business and loyalty.


• Analyze customer data and feedback to identify trends and recommend improvements.


• Collaborate with sales, marketing, and operations teams to enhance customer experience.


• Handle escalated customer issues promptly and professionally.


• Design and manage customer engagement initiatives, loyalty programs, and follow-ups.


• Maintain accurate records of customer interactions and transactions.

Key Competencies:

• Customer-centric mindset


• Relationship management


• Conflict resolution


• Time management and organization


• Adaptability and resilience.