Quality Assurance Manager at Mama Cass

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 day ago

Additional Details

Job ID
147560
Job Views
24

Job Description

  • Application Deadline: Fri, 24 Apr 2026 00:00:00 GMT
  • Position: Quality Assurance Manager


  • Job Type Full Time


  • Qualification BA/BSc/HND


  • Experience 2 - 3 years


  • Location Lagos



  • Job Field Catering / Confectionery 




  • Salary Range ₦200,000 - ₦300,000/month








Job Summary




  • We are seeking a detail-oriented and proactive Quality Control Manager to oversee and ensure the highest standards of food quality, hygiene, and service delivery across our operations.

  • The ideal candidate will be responsible for monitoring processes, conducting inspections, and driving continuous improvement to enhance customer satisfaction and compliance with industry standards.



Key Responsibilities




  • Monitor food preparation, handling, and service to ensure consistent quality and adherence to hygiene and safety standards.

  • Conduct routine inspections of kitchens, production areas, storage rooms, service areas, and event setups for cleanliness, organization, and compliance.

  • Inspect raw materials, ingredients, packaging, and finished products to ensure they meet company standards before use or distribution.

  • Check presentation standards for dine-in, takeaway, and event settings, including plating, packaging, serving, and décor arrangements.

  • Identify deviations from quality or hygiene standards and coordinate with relevant teams to implement corrective actions.

  • Document inspection findings, maintain quality control logs, and track recurring issues and improvements.

  • Train and sensitize outlet and event staff on food safety, hygiene, and quality control procedures.

  • Support internal and external audits by ensuring outlets and production teams are inspection-ready at all times.

  • Follow up on customer complaints related to product or service quality and verify that corrective measures are implemented.

  • Collaborate with kitchen, production, service, and logistics teams to drive continuous improvement in quality and customer satisfaction.



Requirements & Qualifications




  • Bachelor’s Degree in Food Science, Hospitality Management, or a related field.

  • 2 - 3 years’ experience in a quality control or food safety role.

  • Proven experience in quality control, preferably in the food service or hospitality industry.

  • Strong knowledge of food safety and hygiene standards (HACCP, ISO, etc.).

  • Excellent attention to detail and problem-solving skills.

  • Strong communication and interpersonal skills.

  • Ability to work independently and as part of a team.



Key Competencies:




  • Quality Assurance & Compliance

  • Inspection & Audit Management

  • Process Improvement

  • Team Training & Development

  • Documentation & Reporting.



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