• Application Deadline: Thu, 30 Apr 2026 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification



• Experience



• Location Lagos




• City Ikoyi




• Job Field Customer Care 
  
  

Job Summary

• We are looking for an enthusiastic Customer Service Representative who will be able to deliver great customer service to our clients, thereby fostering the growth of our organization.

Responsibilities

• Providing introductory information to prospective and new customers


• Handling customer complaints and troubleshooting issues with products or services


• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received


• Accessing databases to retrieve account information for customers


• Letting customers know about additional products or services that might benefit them


• Escalating queries and concerns when necessary


• Updating customer records following each contact


• Staying up to date on the latest products and services an organization provides

Skills and qualifications

• Interpersonal communication skills to ensure positive interactions with customers


• Analytical and problem-solving skills to diagnose problems and recommend effective solutions


• Multitasking and organizational skills to work on multiple issues at one time


• Active listening and communication skills to provide concise answers to inquiries


• Time-management skills to respond to customer emails, calls and web chat messages promptly


• Teamwork skills.