Job Description
Report To: General Manager
Responsibilities
- Oversee daily operations of the recreation centre, ensuring smooth workflow and high-quality service delivery.
- Supervise, train, and monitor the performance of staff across all recreation activities and facilities.
- Coordinate schedules and staffing to ensure adequate coverage for all services and events.
- Maintain cleanliness, safety, and proper functioning of all recreational equipment and facilities.
- Ensure strict compliance with safety regulations, health standards, and operational guidelines.
- Address and resolve customer complaints and concerns professionally and promptly.
- Collaborate with management on event planning, promotions, and program development to enhance customer experience.
- Monitor inventory of recreational supplies and recommend procurement as needed.
- Foster a positive and engaging environment for both staff and patrons.
Requirement
- National Diploma (ND), Higher National Diploma (HND), or Bachelor’s Degree in Hospitality Management, Leisure & Recreation, Sports Management, or related field.
- Minimum of 2–3 years of experience in a supervisory or managerial role in a recreation, hospitality, or customer service setting.
- Strong knowledge of safety and operational regulations for recreational facilities.
- Excellent communication, leadership, and interpersonal skills.
Required Competencies:
- Strong leadership and team management abilities.
- Detail-oriented with high service standards.
- Ability to handle multiple tasks and work under pressure in a dynamic environment.
- Organized, disciplined, and results-driven.
- Customer-focused with a service-driven mindset.