• Application Deadline: Fri, 1 May 2026 00:00:00 GMT
• Position: Reservation & Ticketing Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 - 3 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Reservation & Ticketing Officer will manage end-to-end travel operations, ensuring seamless bookings and exceptional guest experiences.


• You will be responsible for accurate ticket issuance, hotel reservations, and travel packages while maintaining strict compliance with airline and company policies.

Key Responsibilities

• Ticketing & Booking: Handle flight reservations, ticket issuance, reissues, refunds, and cancellations via airline portals.


• Travel Coordination: Process hotel bookings, airport transfers, and customized travel packages.


• Documentation: Prepare accurate itineraries, invoices, and necessary travel documentation for clients.


• Consultation: Provide basic visa advisory support, including documentation checklists and application guidance.


• Customer Support: Respond promptly to inquiries via phone, email, WhatsApp, and walk-ins.


• Liaison: Coordinate with airlines, consolidators, and hotels to resolve booking issues and ensure service delivery.


• Reporting: Maintain precise booking records, customer data, and transaction logs.

Requirements & Qualifications

• OND / HND / B.Sc in Business Administration, Marketing, or a related field.


• 2 - 3 years of experience in travel, reservations and ticketing.


• Working knowledge of visa processes and international travel requirements.


• Proficiency in CRM tools (e.g. HubSpot,Zoho or Salesforce)


• Demonstrated ability to work proactively,manage multiple tasks, and meet deadlines.


• Strong attention to detail and accuracy


• Excellent communication and customer service skills.