• Application Deadline:
• Position: Client Relations Supervisor



• Job Type Full Time



• Qualification OND



• Experience 2 - 4 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Key Responsibilities

• Supervise and coordinate all outsourced staff assigned to client locations


• Ensure timely resumption and adherence to client work schedules


• Monitor daily attendance, punctuality, and overall staff conduct


• Conduct routine headcounts to confirm staff presence


• Escalate absenteeism, lateness, misconduct, and performance concerns to HRBP


• Prepare and submit daily/weekly operational and attendance reports


• Support onboarding and orientation of newly deployed staff


• Ensure compliance with company policies and client guidelines


• Liaise with client representatives to resolve operational issues promptly


• Monitor service delivery and ensure quality standards are consistently met


• Coach and guide staff to improve productivity and professionalism


• Support disciplinary procedures by documenting incidents and evidence


• Monitor staff welfare and escalate concerns affecting performance or retention


• Maintain accurate records of attendance, assignments, and incidents


• Foster positive relationships between staff, clients, and management

Requirements & Qualifications

• Minimum of a Diploma in Human Resources, Business Administration, Management, or a related field


• 2–4 years’ experience in a supervisory role (preferably in outsourcing, staffing, facilities management, sales & marketing, or client service)


• Experience managing frontline or deployed staff


• Strong understanding of attendance management and workforce coordination


• Excellent communication and interpersonal skills


• Strong reporting and documentation ability


• Ability to manage conflict and escalate issues professionally


• Basic computer literacy (Microsoft Office tools).