• Application Deadline:
• Position: Hotel General Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 10 - 20 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Hotel General Manager is responsible for the overall strategic leadership, operational excellence, and financial performance of a five-star hotel. This role requires a seasoned hospitality professional with a proven track record in luxury hotel management, delivering exceptional guest experiences, leading high-performing teams, and driving sustainable profitability.

Key Responsibilities

Strategic Leadership & Business Performance

• Provide visionary leadership aligned with the hotel’s brand standards and ownership goals


• Develop and execute business strategies to maximize revenue, market share, and profitability


• Analyze financial reports, budgets, and forecasts to drive performance improvements


• Identify growth opportunities, partnerships, and market positioning strategies

Operational Excellence

• Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Sales


• Ensure seamless service delivery consistent with five-star standards


• Implement and maintain Standard Operating Procedures (SOPs)


• Drive continuous improvement in service quality and operational efficiency

Guest Experience & Brand Standards

• Champion a culture of exceptional guest service and personalized experiences


• Monitor guest feedback, online reviews, and satisfaction metrics


• Ensure strict adherence to luxury brand standards and quality benchmarks


• Resolve high-level guest concerns with professionalism and discretion

Financial Management

• Develop and manage annual budgets, P&L statements, and capital expenditure plans


• Drive revenue through pricing strategies, yield management, and upselling initiatives


• Control costs while maintaining service excellence


• Ensure compliance with financial policies and audit requirements

People Leadership & Talent Development

• Lead, mentor, and inspire a diverse team of department heads and staff


• Foster a high-performance culture focused on accountability, engagement, and service excellence


• Oversee recruitment, training, succession planning, and performance management


• Promote employee well-being, retention, and professional growth

Sales, Marketing & Revenue Optimization

• Collaborate with Sales & Marketing to drive occupancy and brand visibility


• Build strong relationships with corporate clients, travel partners, and stakeholders


• Oversee revenue management strategies, including pricing, segmentation, and distribution channels


• Represent the hotel at industry events and networking platforms

Compliance, Risk & Asset Management

• Ensure compliance with local laws, health & safety regulations, and brand policies


• Oversee risk management, crisis response, and emergency preparedness


• Maintain and enhance the physical asset through preventive maintenance and upgrades


• Safeguard the hotel’s reputation and operational integrity

Requirements & Qualifications

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field


• MBA or advanced degree is an added advantage


• Accounting Background is also an added advantage.

Experience

• Minimum of 10–20 years of progressive experience in hotel management


• At least 5+ years as a General Manager or Hotel Manager in a five-star or luxury property


• Proven success in managing large-scale operations and high-revenue properties

Core Competencies

• Strong leadership and executive presence


• Exceptional financial acumen and business strategy skills


• Deep understanding of luxury hospitality standards


• Excellent communication, negotiation, and stakeholder management skills


• Customer-centric mindset with attention to detail


• Crisis management and problem-solving ability

Key Performance Indicators (KPIs)

• Revenue growth (RevPAR, ADR, occupancy rates)


• Guest satisfaction scores (e.g., NPS, online ratings)


• Employee engagement and retention rates


• Cost control and profit margins


• Brand compliance and audit scores

Personal Attributes

• Charismatic and results-driven leader


• High emotional intelligence and cultural awareness


• Passion for hospitality excellence


• Resilient, adaptable, and decisive