• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a proactive and customer-focused Customer Service Representative with proven experience in the microfinance banking sector.


• The ideal candidate must have hands-on experience managing customer interactions within an MFB environment and demonstrate strong proficiency in the use of BankOne software.

Key Responsibilities

• Attend to customer inquiries, complaints, and requests in a timely and professional manner


• Manage the customer service desk and ensure excellent service delivery at all times


• Process customer transactions and requests using BankOne


• Provide accurate information on bank products and services


• Resolve customer complaints effectively and escalate complex issues when necessary


• Maintain proper documentation and records of customer interactions


• Support account opening processes and ensure proper KYC compliance


• Follow up with customers to ensure resolution and satisfaction


• Collaborate with internal teams to improve service delivery.

Requirements & Qualifications

• Minimum of OND/HND/B.Sc. in any relevant discipline


• Minimum of 2 years experience in a Customer Service role within a Microfinance Bank (MFB)


• Strong working knowledge and hands-on experience with BankOne software (mandatory)


• Excellent communication and interpersonal skills


• Strong problem-solving and conflict resolution skills


• High level of professionalism and attention to detail


• Ability to work under pressure in a fast-paced environment


• Must reside in Lekki or its environs (mandatory).

Key Competencies:

• Customer Relationship Management


• Communication Skills


• Emotional Intelligence


• Attention to Detail


• Time Management


• Team Collaboration.