• Application Deadline:
• Position: Fulfilment Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Logistics 
  
  

Job Summary

• The Fulfilment Officer is responsible for processing, packing, and dispatching customer orders accurately and on time.


• This role requires strong attention to detail, organizational skills, and effective coordination with logistics and customer service teams to ensure a seamless customer experience.

Key Responsibilities

• Process and verify daily customer orders from the system


• Pick, pack, and prepare products for shipment according to company standards


• Ensure accuracy of order items, quantities, and packaging


• Perform neat and presentable gift wrapping where required


• Coordinate with logistics partners and riders for timely delivery


• Respond to customer inquiries via WhatsApp in a timely and professional manner


• Monitor stock levels and report low inventory


• Maintain a clean, safe, and organized fulfilment area


• Track and update order status in the system


• Handle returns and exchanges in line with company policy


• Support customer service in resolving order-related issues


• Prepare daily and weekly fulfilment reports

Requirements

• Previous experience in fulfilment, warehousing, logistics, or e-commerce operations is an advantage


• Strong organizational and time management skills


• High attention to detail and ability to work under pressure


• Basic computer skills (MS Excel, Google Sheets, or inventory systems)


• Good communication and teamwork skills

Key Competencies:

• Accuracy and attention to detail


• Problem-solving and decision-making skills


• Ability to multitask in a fast-paced environment


• Customer-focused mindset.