• Application Deadline:
• Position: Collections Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Role Summary

• The Collections Officer is responsible for recovering outstanding payments from healthcare facilities and partners.


• This is a field-based role that requires consistent on-site engagement, strong negotiation skills, and the ability to drive timely debt recovery while maintaining professional relationships with clients.


• The role is critical to improving cash flow, reducing outstanding receivables, and ensuring financial sustainability.

Key Responsibilities

Debt Recovery & Collections:

• Visit assigned hospitals and healthcare facilities daily to follow up on outstanding payments


• Engage with key stakeholders (finance teams, administrators, decision-makers) to secure payment commitments


• Negotiate repayment plans where necessary


• Ensure timely and complete recovery of assigned debts.

Field Engagement & Relationship Management:

• Maintain professional and respectful relationships with hospital representatives


• Communicate clearly on outstanding balances and payment expectations


• Represent LifeBank professionally in all interactions.

Tracking & Reporting:

• Maintain accurate records of all collection activities and payment updates


• Provide daily reports on visits, commitments, and recovered amounts


• Track progress against assigned recovery targets.

Escalation & Compliance:

• Escalate difficult or high-risk cases to the Finance or Operations team


• Ensure all collection activities are conducted in line with company policies and ethical standards


• Support documentation required for reconciliation and audit purposes.

Key Performance Indicators (KPIs)

• Total amount of debt recovered


• Percentage of assigned debt successfully collected


• Number of successful daily visits and engagements


• Adherence to reporting timelines


• Reduction in overdue accounts.

Key Requirements

Education & Experience:

• Minimum of OND / HND / Bachelor’s degree in any relevant field


• 1–3 years experience in collections, debt recovery, field sales, or customer engagement


• Experience working with hospitals or healthcare institutions is an advantage.

Skills & Competencies:

• Strong negotiation and persuasion skills


• Excellent communication and interpersonal skills


• Ability to handle objections and difficult conversations professionally


• High level of persistence and resilience


• Strong sense of accountability and integrity


• Ability to work independently in a field-based role.

What Success Looks Like:

• Consistent recovery of outstanding payments within assigned timelines


• Strong relationships maintained with healthcare partners


• Accurate and timely reporting of collection activities


• Reduced backlog of unpaid invoices in assigned region.