• Application Deadline: Sat, 30 May 2026 00:00:00 GMT
• Position: Service Desk & Proactive Engineer



• Job Type Full Time



• Qualification BA/BSc/HND , Professional Certificate



• Experience 1 - 5 years



• Location Lagos




• City Victoria Island




• Job Field Engineering / Technical 
  
  

Salary: 400,000

Key Responsibilities

• Provide first-level technical support for incidents, service requests, and faults across network services 


• Receive, log, and manage customer requests via phone, email, and ticketing systems 


• Resolve basic faults within defined timelines or escalate appropriately 


• Monitor tickets and ensure timely follow-up until resolution 


• Communicate effectively with customers, providing updates on incidents and service requests 


• Generate daily, weekly, and monthly technical reports (incident reports, availability, RCA, etc.) 


• Proactively monitor network performance, uptime, and bandwidth utilization 


• Identify recurring issues and escalate trends to management 


• Support problem management and change management processes 


• Onboard and maintain services on monitoring tools 

Requirements/Education & Certifications

• B.Sc./B.Eng in Computer Science, Computer Engineering, Electrical/Electronics, or related field (minimum 2:2 / Upper Credit) 


• CCNA (required); CCNP and ITIL certifications are an added advantage 


• Strong knowledge of IP networking (Routing, MPLS, QoS, VPN, VoIP) 


• Experience with Network Monitoring Systems (NMS) and ticketing tools 


• Familiarity with service management platforms 


• Understanding of wireless technologies (Point-to-Point / Point-to-Multipoint is a plus) 


• 1–5 years of relevant experience in technical support or network operations 


• Hands-on experience with incident management and troubleshooting 


• Strong customer service orientation 


• Excellent communication (written and verbal) 


• Problem-solving and analytical thinking 


• Ability to work under pressure and in a shift environment 


• Proactive mindset with attention to detail 


• Ability to collaborate across teams