• Application Deadline: Sat, 30 May 2026 00:00:00 GMT
• Position: Corporate Customer Care Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• City Victoria Island




• Job Field Customer Care 
  
  

Salary: 244,000

Key Responsibilities

• Drive customer engagement and retention through proactive communication and follow-ups 


• Initiate outbound calls based on customer usage trends, billing patterns, and service behavior 


• Conduct customer surveys and analyze feedback to improve service delivery 


• Track and manage customer complaints, fault tickets, and recurring issues 


• Monitor abandoned calls and identify service gaps 


• Conduct customer visitations and participate in service review meetings 


• Identify trends in customer complaints and provide actionable insights 


• Manage outage notifications and disseminate customer information effectively 


• Prepare and present daily, weekly, and monthly performance reports 


• Support customer advocacy initiatives and ensure customer satisfaction 

Requirements & Qualifications

• First Degree in Social Sciences or any related field 


• 1–2 years’ experience in customer service or customer care roles 


• Strong customer focus and relationship management skills 


• Excellent communication and active listening skills 


• Strong data analysis and reporting skills 


• Ability to identify trends and provide insights 


• Proficiency in Microsoft Office tools (Excel, Word) 


• Experience with survey tools (Google Forms, SurveyMonkey, etc.) 


• Basic knowledge of campaign management platforms 


• Familiarity with social media and digital communication tools 


• Strong organizational and multitasking abilities 


• Self-motivated and result-oriented 


• Team player with a proactive mindset