• Application Deadline: Sat, 30 May 2026 00:00:00 GMT
• Position: Call Centre Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• City Victoria Island




• Job Field Customer Care 
  
  

Salary: 230,000

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and enquiries professionally 


• Provide accurate information, resolve complaints, and ensure customer satisfaction  


• Follow communication scripts and company guidelines when handling interactions 


• Identify customer needs and provide appropriate solutions or alternatives 


• Escalate complex or unresolved issues to the supervisor promptly 


• Maintain accurate records of customer interactions and complaints 


• Ensure timely response to emails and consistency in communication 


• Engage customers effectively and build strong relationships 


• Identify opportunities for upselling and cross-selling services 


• Meet daily and monthly call and performance targets 

Requirements & Qualifications

• Minimum of HND/B.Sc. in any discipline 


• At least 2 years’ experience in a call centre or customer service role 


• Experience in telecoms or customer-facing industries is an advantage 


• Strong verbal and written communication skills 


• Excellent customer service and interpersonal skills 


• Good listening and problem-solving abilities 


• Ability to multitask and manage time effectively 


• Familiarity with CRM systems and tools 


• Proficiency in Microsoft Office (Excel, Word, PowerPoint) 


• Strong telephone etiquette 


• Tech-savvy with a willingness to learn 


• Ability to work in a fast-paced environment 


• Team player with a results-driven mindset