• Application Deadline:
• Position: Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 8 - 12 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Responsibilities

• Develop and implement operational strategies to support growth and profitability.


• Align operations with the brand's mission, vision, and standards.


• Lead cross-functional teams to achieve business objectives.


• Oversee daily operations across all QSR outlets which includes the development, launch & marketing of the organization products and services in line with the operational plans for growth.


• Implement and monitor SOPs to maintain consistency in service, food quality, and cleanliness.


• Set performance targets and KPIs for restaurant teams.


• Recruit, train, and mentor Regional Managers, Restaurant Managers & production managers.


• Build a culture of accountability, teamwork, and customer-first mindset.


• Drive performance management and succession planning.


• Prepare and manage operational budgets, cost controls, and P&L statements.


• Monitor labor and food costs, and identify opportunities for cost savings.


• Analyze financial data and provide regular reports to executive leadership.


• Ensure superior customer service delivery and satisfaction.


• Address escalated customer issues and implement feedback-driven improvements.


• Oversee quality assurance and compliance with health and safety standards.


• Collaborate with procurement to ensure consistent supply of ingredients and materials.


• Monitor vendor performance and negotiate favorable contracts when necessary.


• Implement systems to improve operational efficiency (POS, inventory management, delivery platforms).


• Evaluate new tools or technologies that can enhance productivity or guest experience.


• Participate in planning and execution of new restaurant and Sales launches.


• Ensure operational readiness for each new location.

Job Requirements 

• Bachelor’s degree in Business Administration, Hospitality Management, or related field (MBA preferred).


• 8–12 years of experience in restaurant/production operations, with at least 3–5 years in a senior leadership role within a QSR or food service chain.


• Proven experience managing multi-unit operations.


• Strong leadership, interpersonal, and team-building skills.


• Solid understanding of financial management and budgeting in a QSR environment.


• Excellent problem-solving and decision-making capabilities.


• Familiarity with food safety and health regulations.


• Willingness to travel frequently across locations.