• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• As the Customer Service Officer, you will serve as the frontline representative of the brand, ensuring excellent customer experience by managing inquiries, processing orders, and resolving issues efficiently.

Responsibilities

• Handle customer inquiries across phone, WhatsApp, and social media channels


• Process and confirm customer orders accurately and efficiently


• Manage complaints and ensure timely resolution of issues


• Maintain customer records and order logs


• Coordinate with production and logistics teams to ensure smooth order fulfillment.

Requirements

• Bachelor’s Degree in Business Administration or related field


• Minimum of 2 years of experience in customer service (hospitality preferred)


• Strong communication and interpersonal skills


• Familiarity with CRM tools and social media platforms.