• Application Deadline:
• Position: Hotel Porter



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Porter is responsible for assisting guests with luggage, providing courteous guest services, and supporting the front office in ensuring a smooth and welcoming experience for all guests.


• The role plays a key part in creating a positive first and last impression of the hotel.

Key Duties & Responsibilities

Guest Assistance:

• Welcome guests upon arrival with a friendly and professional attitude.


• Assist guests with carrying luggage to and from rooms.


• Escort guests to their rooms and explain room features and hotel facilities.


• Provide directions and information about hotel services and local areas.

Front Entrance & Lobby Support:

• Maintain cleanliness and orderliness of the entrance and lobby area.


• Open doors for guests and assist with arrivals and departures.


• Ensure trolleys and luggage carts are clean and available.

Luggage Handling:

• Properly tag, handle, and store guest luggage when necessary.


• Ensure safe and careful handling of guest belongings.


• Deliver luggage promptly and efficiently.

Support to Front Office:

• Assist the reception team during busy periods.


• Run errands within the hotel (e.g., delivering messages, documents, or items to rooms).


• Help in coordinating guest requests.

Safety & Security:

• Monitor activities around the entrance and report suspicious behavior.


• Ensure guest property is handled securely.


• Follow hotel safety procedures at all times.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.


• Timeliness in luggage handling and guest assistance.


• Professional appearance and conduct.


• Cleanliness of assigned areas.


• Responsiveness to guest requests.

Requirements & Qualifications

• Minimum of an SSCE or equivalent qualification.


• Previous experience in a hotel or customer service role is an advantage.


• Physically fit and able to lift heavy luggage.


• Basic understanding of hotel operations.

Skills & Competencies:

• Good communication and interpersonal skills.


• Friendly and customer-focused attitude.


• Physical strength and stamina.


• Attention to detail.


• Ability to work under pressure.

Working Conditions:

• Requires standing for long periods.


• Shift work, including weekends and holidays.


• Frequent interaction with guests.

Personal Attributes:

• Polite and well-mannered.


• Neat and well-groomed appearance.


• Reliable and punctual.


• Helpful and proactive.