• Application Deadline:
• Position: Customer Satisfaction Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Abuja , Delta , Oyo , Plateau




• Job Field Customer Care 
  
  

Job Summary

• The Customer Satisfaction Representative (CSR) is a sales-focused role responsible for driving revenue growth while ensuring excellent customer experience across assigned regions.


• The role involves managing customer relationships, promoting company products, resolving client concerns, and ensuring consistent market coverage.

Key Responsibilities

• Drive sales of poultry vaccines, medications, and related products within assigned territory.


• Build and maintain strong relationships with distributors, farmers, and key stakeholders.


• Ensure high levels of customer satisfaction through prompt response to inquiries, complaints, and after-sales support.


• Conduct regular field visits to customers and prospects to promote products and gather market intelligence.


• Identify new business opportunities and expand customer base.


• Monitor competitor activities and provide market feedback to management.


• Ensure timely order processing, delivery follow-up, and payment collection.


• Organise product demonstrations, training sessions, and customer engagement activities.


• Maintain accurate records of sales activities, customer interactions, and reports.


• Collaborate with internal teams (logistics, technical, and admin) to ensure seamless service delivery.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales targets.


• Customer retention and satisfaction levels.


• Growth in customer base within the assigned region.


• Timely collection of payments.


• Market coverage and visit frequency.

Requirements & Qualifications

• Bachelor’s Degree in Animal Science, Veterinary Medicine, Agriculture, Business Administration, or related field.


• 2-4 years of experience in sales, preferably in poultry, FMCG, or pharmaceutical industry.


• Strong understanding of poultry farming and animal health products is an advantage.


• Proven track record of meeting or exceeding sales targets.


• Excellent communication, negotiation, and interpersonal skills.


• Ability to work independently and manage a territory effectively.


• Willingness to travel extensively within the assigned region.

Key Competencies:

• Customer-focused mindset.


• Strong sales and persuasion skills.


• Problem-solving and complaint resolution ability.


• Relationship management.


• Result-driven and self-motivated.