• Application Deadline:
• Position: Client Service Manager



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Building and Construction  , Engineering / Technical 
  
  




• Salary Range ₦300,000 - ₦400,000/month
  
  

Role Overview

The Client Service Manager will serve as the primary liaison between Micdee Design Limited and its clients, ensuring seamless communication, project satisfaction, and long-term relationship management. The ideal candidate will combine strong client service expertise with a solid technical background in architecture, civil engineering, or building construction to effectively understand and manage client expectations across all project phases.

Key Responsibilities

• Act as the primary point of contact for all client interactions from project initiation to completion


• Build and maintain strong, long-term client relationships to ensure repeat business and referrals


• Translate client requirements into clear project briefs for internal teams (design, site, and operations)


• Monitor project progress and proactively communicate updates, risks, and solutions to clients


• Collaborate with project managers, architects, and site teams to ensure alignment with client expectations


• Manage client feedback, complaints, and escalations professionally and efficiently


• Ensure timely delivery of projects in line with agreed scope, quality, and timelines


• Support the business development team in client acquisition, proposals, and presentations


• Track client satisfaction metrics and implement strategies for continuous improvement


• Prepare reports on client interactions, project status, and service performance

Requirements

• Bachelor’s degree in Architecture, Civil Engineering, Building Technology, or a related field


• Minimum of 3–5 years experience in client service, project coordination, or relationship management within the construction/design industry


• Strong understanding of construction processes, architectural design, and project delivery


• Excellent communication, negotiation, and interpersonal skills


• Ability to manage multiple projects and clients simultaneously


• Strong problem-solving skills with a proactive approach


• Proficiency in Microsoft Office and project management tools


• Professional certifications or memberships (e.g., NIA, NSE, CORBON) are an added advantage

Key Competencies

• Client Relationship Management


• Project Coordination & Oversight


• Communication & Stakeholder Management


• Problem Solving & Conflict Resolution


• Attention to Detail


• Time Management & Organization