• Application Deadline:
• Position: Hotel Operation Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• We are seeking an experienced and results-driven Hotel Operations Manager to oversee the day-to-day operations of our hotel.


• The ideal candidate will ensure exceptional guest experiences, efficient operations, and profitability while maintaining high service standards.

Key Responsibilities

• Oversee daily hotel operations across all departments (Front Office, Housekeeping, Food & Beverage, Maintenance).


• Ensure high levels of guest satisfaction through quality service delivery.


• Supervise, train, and manage staff performance.


• Develop and implement operational policies and procedures.


• Monitor budgets, control costs, and maximize revenue.


• Handle guest complaints and resolve issues promptly and professionally.


• Ensure compliance with health, safety, and regulatory requirements.


• Coordinate with department heads to achieve business goals.


• Prepare operational reports for management review.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.


• 5–7 years’ experience in hotel operations, with at least 2 years in a managerial role.


• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Proven ability to manage budgets and drive profitability.


• Strong problem-solving and decision-making skills.


• Proficiency in hotel management software and Microsoft Office tools.

Key Competencies:

• Leadership and team development


• Customer service excellence


• Operational efficiency


• Financial management


• Attention to detail


• Crisis and conflict management.