• Application Deadline:
• Position: Customer Care Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 3 years



• Location Abuja




• Job Field Customer Care 
  
  

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.


• The best Customer Service Executives are genuinely excited to help customers.


• They are patient, empathetic, and passionately communicative.


• They love to talk and understand the value of good communication skills.


• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.


• The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client's needs.


• Provide correct information about the company's products and services to prospective and new clients.


• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.


• Follow up with customers via phone, social media or email to confirm purchase satisfaction.


• Upselling and cross selling of products and services to customers.


• Working with your team members and other departments to find the most effective solutions to problems.


• Escalation of customers' concerns, complaints and feedback when necessary and appropriately.


• Follow communication procedures, guidelines and policies.


• Keep records of customers' interactions, confirm customers' payments and place customers' orders.


• Ability to promote products effectively and engage customers in a friendly manner.


• Physically able to assist customers with product inquiries.


• Customer-focused, with a positive attitude and a passion for helping people.


• Strong problem-solving abilities and the capacity to remain calm under pressure.


• Detail-oriented and capable of multitasking in a busy environment.


• Excellent communication and interpersonal skills.


• Strong negotiation and closing abilities.


• Ability to work independently and manage multiple priorities.


• Proficiency in Microsoft Office and CRM systems.

Requirements

• Qualification is irrelevant - Candidate will be trained.


• 0 - 3 years experience.


• The candidate must reside Abuja (in or close to Gwarimpa preferably)