• Application Deadline: Sun, 28 Jun 2026 00:00:00 GMT
• Position: Client Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦200,000 - ₦300,000/month
  
  

Key Duties & Responsibilities 

• Administrative support for the assigned Commercial Account Managers. 


• Create Tickets on the CRM.  


• Follow up with Operation team on new requests and new activations.  


• Ensure communicated timelines/SLA by the Project engineering team are met by proactively following up. 


• Embody the 3 Core Pillars of the company’s culture.   


• Provide detailed updates on delays to all stakeholders. 


• Management of client account details and ensuring they are up to date (KYC). 


• Weekly health checks- to ensure all clients being managed are contacted within the quarter 


• Upsell to existing clients. 


• Follow up with Support team on issues raised by existing client updating the Commercial Account Managers. 


• Assist support and best manage outages or maintenance activities. 


• Introducing a newly assigned Commercial Account Manager to newly assigned Clients. 


• Generate weekly report on ticket created, new activation as captured in the CRM.  


• Ensure that record databases are updated and maintained monthly.  


• Ensure all the required documentation for onboarding a new customer is included in an SAR (KYC, Signed SO, Signed Service contract or SLA). 


• Ensure the BDD report for Management meeting is done error free. 


• Follow up with client issues and ensure appropriate closure.

Relationship Mgt – internal (liaise, collaborate) 

• Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc. 


• Day to day operational business solutions interface between departments. 


• Legal to ensure the aspects of contract, signing, service contracts, revisions are done. 


• Ensure SLA are all updated and documented.

Education and / or Professional Qualification 

• Undergraduate degree qualification essential. 


• Accreditation to professional bodies. 


• Certified Office Administrator.

Essential Skills / Knowledge 

• Experience with both Microsoft operating system and Apple operating system.  


• Strong verbal and written communication. 


• Good presentation skills for business reports. 


• Ability to organize and conduct purposeful Departmental/ Unit meetings.

Desirable Skills / Knowledge 

• General knowledge of ICT solutions.  


• Knowledge of Nigerian Telecoms Market. 


• Strong administrative skills. 


• Good understanding of Microsoft operating systems. 


• Able to use properly MS Word, Excel and Power-point.