• Application Deadline:
• Position: POS Captain



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Banking 
  
  

Job Summary

• The POS Captain will oversee and manage a network of POS agents, ensuring smooth daily operations, optimal transaction performance, and excellent customer service delivery.


• The role requires strong supervision, field monitoring, and operational coordination.

Key Responsibilities

• Supervise and support POS agents to ensure efficient daily transactions


• Monitor agent liquidity (cash/float levels) and escalate shortages promptly


• Ensure POS terminals are functional and report faults or downtime


• Track daily transactions and prepare performance reports


• Resolve customer and agent complaints quickly and professionally


• Conduct routine field visits to agent locations for monitoring and support


• Train new and existing agents on POS usage, compliance, and fraud prevention


• Ensure adherence to company policies, KYC, and regulatory standards


• Identify and report suspicious or fraudulent transactions


• Drive agent productivity, retention, and network expansion


• Serve as a liaison between agents and management

Requirements

• Minimum of OND / HND / BSc in any related field


• 1–3 years experience in POS operations, fintech, or agent banking


• Strong leadership and supervisory skills


• Good understanding of POS transactions and financial operations


• Excellent communication and interpersonal skills


• Ability to work under pressure and meet targets


• Basic knowledge of Microsoft Excel/reporting tools


• High level of integrity and attention to detail

Key Skills:

• Team supervision & coordination


• Problem-solving and conflict resolution


• Field operations management


• Customer service orientation


• Analytical and reporting skills