• Application Deadline:
• Position: Laundry Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 10 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Laundry Operations Manager is responsible for overseeing the end-to-end laundry operations, ensuring efficiency, quality control, customer satisfaction, and profitability.


• The role combines operational leadership with business development responsibilities to drive revenue growth, improve service delivery, and maintain high hygiene and quality standards.

Key Responsibilities

Operations Management:

• Oversee daily laundry operations including washing, drying, ironing, folding, and packaging.


• Ensure adherence to standard operating procedures (SOPs) and quality standards.


• Monitor workflow efficiency and implement process improvements to optimize productivity.


• Manage inventory of detergents, chemicals, and consumables to prevent shortages or wastage.


• Ensure proper maintenance and servicing of laundry equipment and machinery.


• Enforce health, safety, and hygiene standards in compliance with regulatory requirements.

Business Development & Revenue Growth:

• Identify and pursue new business opportunities (e.g., hotels, hospitals, corporate clients).


• Develop and implement strategies to increase customer base and revenue streams.


• Build and maintain relationships with key clients and partners.


• Prepare proposals, pricing models, and service contracts for prospective clients.


• Monitor market trends and competitor activities to inform business strategy.


• Collaborate with management on expansion plans and service diversification.

Customer Service & Experience:

• Ensure high levels of customer satisfaction through timely and quality service delivery.


• Handle customer complaints, feedback, and service recovery promptly and professionally.


• Develop customer retention strategies and loyalty programs.


• Monitor service turnaround times and ensure adherence to service-level agreements (SLAs).


• Train staff on customer service excellence and communication standards.

Team Leadership & Human Resource Management:

• Supervise, train, and evaluate laundry staff including operators, attendants, and supervisors.


• Develop staff schedules and ensure adequate manpower planning.


• Conduct performance appraisals and provide coaching and development opportunities.


• Enforce discipline and ensure compliance with company policies.


• Foster a positive and productive work environment.

Financial Management:

• Prepare and manage operational budgets and cost controls.


• Monitor expenses and identify cost-saving opportunities without compromising quality.


• Track revenue, profitability, and key performance indicators (KPIs).


• Prepare regular operational and financial reports for management review.

Quality Assurance & Compliance:

• Implement quality control measures to ensure garments are properly handled and processed.


• Ensure compliance with environmental and safety regulations.


• Conduct regular audits of processes and output quality.


• Maintain proper documentation and reporting systems.

Logistics & Service Delivery:

• Coordinate pickup and delivery schedules to ensure efficiency and timeliness.


• Optimize routing and transportation for cost-effectiveness.


• Ensure proper tracking and handling of customer items to avoid loss or damage.

Key Performance Indicators (KPIs)

• Customer satisfaction and retention rates


• Turnaround time (TAT)


• Revenue growth and client acquisition


• Operational efficiency and cost control


• Staff productivity and performance


• Quality compliance and error rates

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field.


• 5–10 years’ experience in laundry services, hospitality, or operations management.


• Strong business development and client relationship management skills.


• Excellent leadership and team management capabilities.


• Good understanding of laundry equipment, chemicals, and processes.


• Strong problem-solving and organizational skills.


• Proficiency in Microsoft Office and basic operational systems.

Core Competencies:

• Operational Excellence


• Customer Focus


• Strategic Thinking


• Leadership and People Management


• Financial Acumen


• Attention to Detail


• Communication and Negotiation Skills

Working Conditions:

• May require extended working hours, including weekends.


• Exposure to laundry chemicals and operational machinery.


• Fast-paced, service-driven environment.