• Application Deadline:
• Position: Learning & Development Officer



• Job Type Full Time



• Qualification BA/BSc/HND , Professional Certificate



• Experience



• Location Lagos




• City Victoria Island




• Job Field Human Resources / HR 
  
  

• Move across assigned cinema locations to provide hands-on support and real-time coaching to teams.


• Support Cinema Managers and Team Leads to translate training into daily operational behaviors.


• Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field.


• Act as a trusted L&D partner to operations, supporting performance improvement at site level.


• Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements.


• Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies.


• Evaluate the effectiveness of deployed learning interventions in real work environments.


• Track and report trends in performance, recurring issues, and capability gaps across assigned locations.


• Support the rollout of all learning programs, tools, and initiatives designed by the L&D function.


• Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas.


• Work closely with the L&D Lead to provide field insights that inform learning design and improvements.


• Support new cinema openings through on-ground training coordination and operational readiness. 


• Champion and embed the Filmhouse culture, values, and service philosophy across all locations.


• Ensure teams consistently deliver expected guest experience standards.

Qualifications

• Relevant Bachelor’s Degree · NITAD, ACIPM ( Is an added advantage)