• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Description

• Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about products or services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person


• Provide accurate information about products, services, and policies


• Resolve customer complaints in a timely and professional manner


• Process orders, returns, and exchanges


• Maintain customer records and update account information


• Escalate complex issues to the appropriate department


• Follow up with customers to ensure satisfaction


• Meet performance targets such as response time and customer satisfactio

Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)

Required Skills:

• Strong communication and interpersonal skills


• Problem-solving and conflict resolution abilities


• Basic computer skills and familiarity with CRM systems


• Ability to multitask and manage time effectively


• Positive attitude and customer-focused mindset


• Previous experience in customer service or a related field


• Experience using customer support software.


• Ability to work in a fast-paced environment.