• Application Deadline:
• Position: E-Commerce & Operations Personnel



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 3 - 5 years



• Location Lagos




• Job Field Sales & Business Development 
  
  

Responsibilities

• Manage and oversee daily operations of the e-commerce platform.


• Ensure end-to-end order processing accuracy from order placement to delivery and returns.


• Coordinate with warehouse, logistics, and store teams to ensure timely fulfilment and delivery


• Drive online sales growth in line with approved targets and budgets.


• Monitor daily, weekly, and monthly online sales performance and trends.


• Support digital campaigns, promotions, and product launches with operational readiness


• Ensure a seamless and premium online customer journey aligned with luxury brand standards.


• Oversee resolution of customer complaints, refunds, returns, and escalations within agreed SLAs


• Ensure product listings are accurate, up-to-date, and aligned with brand guidelines (images, descriptions, pricing). e.t.c

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Operations Management, or a related field.


• Master’s Degree or relevant professional certification is an added advantage


• 3–5 years’ experience in e-commerce operations, online retail, or omnichannel retail environment.


• Proven experience managing online sales platforms, order fulfilment, and digital operations.


• Strong exposure to e-commerce platforms, OMS, ERP, and payment systems.


• Experience working with inventory, logistics, customer service, and digital marketing teams


• High level of accuracy, attention to detail, and ability to manage multiple priorities.


• Exposure to retail, luxury, hospitality, beauty, fashion, or lifestyle retail or service-based e-commerce environments is an advantage.