• Application Deadline:
• Position: Cafe and Front Office Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 7 years



• Location Lagos




• Job Field Food, Beverage & Hospitality 
  
  

Job Summary

• We are seeking a dual-skilled Cafe and Front Office Executive to oversee daily front-of-house operations and café services.


• This role blends guest relations, administrative coordination, and food & beverage management to ensure a seamless, welcoming experience for all visitors, clients, or guests.

Key Responsibilities

• Oversee the day-to-day operations of the café to ensure smooth service delivery.


• Supervise café staff, assign duties, and monitor attendance and punctuality.


• Ensure compliance with hygiene, sanitation, and food safety standards.


• Monitor stock levels, inventory, and coordinate procurement of café supplies.


• Ensure exceptional customer service standards are maintained at all times.


• Supervise daily front desk operations including check-in/check-out, switchboard, and guest inquiries.


• Manage room or workspace reservations, handle booking systems, and optimize occupancy.


• Train and lead front office staff on customer service, policies, and emergency procedures.


• Resolve guest complaints promptly, maintaining high satisfaction scores.


• Coordinate with housekeeping, security, and maintenance to ensure facility readiness.

Qualifications & Requirements

• Minimum of Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.


• 4–7 years of experience in café, hospitality, restaurant, or customer service management.


• Excellent communication and interpersonal skills.


• Strong problem-solving and customer complaint resolution skills.


• Good knowledge of café operations, inventory management, and customer service standards.