• Application Deadline:
• Position: Customer Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Content, Editorial & Journalism 
  
  

Job Summary

• We are seeking a customer-focused and proactive Customer Experience / Customer Care Officer to join our team.


• The ideal candidate will be responsible for managing customer interactions, resolving inquiries efficiently, and ensuring a seamless and positive customer experience across all touchpoints.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.


• Resolve complaints and provide appropriate solutions and alternatives.


• Maintain accurate records of customer interactions and feedback.


• Follow up on customer issues to ensure resolution and satisfaction.


• Collaborate with internal teams to improve service delivery and customer experience.


• Identify recurring customer issues and escalate where necessary.

Requirements

• Minimum of OND / HND / B.Sc. Degree in any related field.


• Previous experience in customer service or customer experience role is an advantage.


• Strong communication and interpersonal skills.


• Good problem-solving and conflict resolution abilities.


• Ability to work in a fast-paced environment.


• Basic computer proficiency.