• Application Deadline:
• Position: Regional Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary

• Are you an experienced customer service orientedleader with a passion for driving efficiency, customer excellence, and team performance within the banking sector? Join Fina Trust Microfinance Bank as our Regional Head of Operations and play a key role in delivering operational excellence across our branches.

Key Responsibilities

• Oversee daily branch operations and supervise Operations staff, CSOs, Tellers, and Heads of Operations within the region.


• Ensure operational activities align with the Bank’s strategic goals


• Drive operational efficiency and branch performance improvement initiatives


• Ensure compliance with regulatory requirements and internal policies


• Lead, coach, and develop high-performing operations teams


• Enhance customer service delivery and customer satisfaction across branches


• Support the implementation of operational best practices and service standards

Requirements

• Bachelor’s degree in Business Administration, Banking & Finance, or related disciplines


• Relevant experience in banking or microfinance operations management


• Strong leadership, people management, and problem-solving skills


• Sound knowledge of banking operations and regulatory compliance


• Excellent communication and stakeholder management abilities

What We’re Looking For:

• Strategic thinker with strong operational expertise


• Customer-focused and results-driven professional


• Ability to lead teams across multiple locations


• Strong interpersonal and relationship management skills.