• Application Deadline:
• Position: Customer Service / After Sale Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Job Summary

• We are seeking an experienced and customer-focused Customer Service / After-Sales Manager to oversee customer support operations and ensure excellent after-sales service delivery.


• The ideal candidate will be responsible for managing customer relationships, resolving complaints effectively, supervising support staff, and maintaining high customer satisfaction standards.

Key Responsibilities

• Manage and supervise the customer service and after-sales support team.


• Handle customer complaints, inquiries, and escalations professionally.


• Ensure timely follow-up on customer issues and service requests.


• Monitor customer satisfaction and implement improvement strategies.


• Coordinate with sales and operations departments to ensure smooth service delivery.


• Prepare weekly and monthly customer service performance reports.


• Train and mentor customer service representatives for improved efficiency.


• Maintain proper documentation of customer interactions and resolutions.


• Develop strategies to retain customers and improve brand loyalty.


• Ensure company policies and customer service standards are properly followed.

Requirements

• HND/B.Sc. Degree in Business Administration, Marketing, or related field is an added advantage.


• Minimum of 5 years proven experience in customer service or after-sales management.


• Strong leadership and team management skills.


• Excellent communication and problem-solving abilities.


• Ability to handle pressure and resolve conflicts professionally.


• Good knowledge of Microsoft Office tools, especially Excel and Word.


• Strong organizational and reporting skills.

Skills and Competencies:

• Customer relationship management


• Complaint resolution


• Leadership and supervision


• Communication and interpersonal skills


• Time management


• Attention to detail


• Report writing and documentation.