• Application Deadline:
• Position: Home Appliance After Sales / Technical Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 5 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Summary

• We are seeking an experienced and technically skilled Home Appliance After Sales / Technical Supervisor to oversee after-sales operations, manage technicians, and ensure excellent customer support services.


• The ideal candidate must have strong knowledge of home appliances, troubleshooting, repairs, and team supervision.

Key Responsibilities

• Supervise and coordinate the activities of after-sales technicians and service personnel.


• Handle customer complaints and ensure quick resolution of technical issues.


• Monitor installation, maintenance, and repair of home appliances such as televisions, refrigerators, washing machines, air conditioners, microwaves, and other electronics.


• Ensure all technical services are carried out professionally and efficiently.


• Provide technical support and guidance to field technicians when necessary.


• Maintain proper records of repairs, servicing, spare parts, and customer feedback.


• Monitor technicians’ performance and ensure targets are achieved.


• Conduct routine inspections and quality checks on completed jobs.


• Liaise with management regarding technical challenges and operational improvements.


• Ensure compliance with company safety and service standards.

Requirements

• Minimum of 5 years proven experience in after-sales service or technical supervision within the home appliance or electronics industry.


• Strong technical knowledge of home appliances and troubleshooting processes.


• Good leadership and team management skills.


• Excellent communication and customer service abilities.


• Ability to work under pressure and handle multiple service requests.


• Proficiency in reporting and record keeping.


• Minimum of OND/HND/B.Sc in Electrical Electronics, Engineering, or any related field is an added advantage.

Preferred Skills:

• Problem-solving and decision-making skills.


• Good organizational and supervisory abilities.


• Ability to train and mentor junior technicians.


• Familiarity with spare parts management and technical diagnostics.