• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Core Responsibilities

• Communication: Manage large amounts of inbound and outbound customer inquiries via phone, email, live chat, or social media.


• Problem Solving: Identify customer needs, research issues, and provide accurate, timely solutions or alternatives.


• Record Keeping: Log conversation details and update customer interactions in CRM databases.


• Brand Representation: Build sustainable customer relationships by going the extra mile and keeping customer satisfaction at the core of all decisions.

Key Requirements & Skills

• Experience: Previous experience in a customer support or call center role.


• Soft Skills: Active listening, empathy, patience, and the ability to remain calm when dealing with upset customers.


• Technical Skills: Basic computer literacy and familiarity with customer service software (CRMs).