• Application Deadline:
• Position: Hosting & Domain Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The Hosting & Domain Support Officer is responsible for managing and maintaining the organization’s hosting infrastructure, domain services, and office IT operations while serving as the primary contact for hosting-related support and customer technical assistance.


• The role involves managing hosting environments through platforms such as DirectAdmin, cPanel, and Plesk, ensuring maximum uptime, system reliability, and efficient customer service delivery.


• The ideal candidate should be technically proficient in hosting management, domain administration, DNS configuration, and customer support, with a strong business-oriented mindset and the ability to utilize AI tools to improve operational efficiency, troubleshooting, communication, and workflow automation.

Key Responsibilities

Hosting & Direct Admin Management:

• Manage and maintain hosting environments using DirectAdmin, cPanel, and other hosting platforms to ensure optimal uptime, performance, and reliability.


• Create, configure, suspend, and manage hosting accounts, reseller accounts, and domain services.


• Handle domain management including DNS configuration, subdomains, domain pointers, parked domains, redirects, and nameserver management.


• Configure and manage email hosting services including email accounts, forwarders, autoresponders, spam filtering, and mailing lists.


• Install and manage SSL certificates including Let’s Encrypt integration for website security and HTTPS configuration.


• Monitor hosting resources such as bandwidth, disk usage, server uptime, and account performance.


• Manage FTP accounts, website files, permissions, backups, and restorations through hosting control panels.


• Create and manage MySQL/MariaDB databases, users, and database access permissions.


• Configure cron jobs, PHP versions, and web server settings to support hosted applications and websites.


• Support WordPress and other CMS installations using hosting automation tools


• Perform website migrations, hosting transfers, and backup restoration processes between servers and hosting platforms.


• Troubleshoot hosting-related issues including DNS propagation, website downtime, email delivery failures, SSL problems, database connectivity, and server-related concerns.


• Work with hosting technologies including Apache, LiteSpeed, Linux server environments, DNS services, SSL/TLS, and email hosting systems.


• Maintain server and hosting security through firewall management, brute-force protection, malware prevention, and access control.

Customer Support & Relationship Management:

• Serve as the primary contact person for hosting-related technical support requests and customer inquiries.


• Build and maintain strong customer relationships through responsive, professional, and solution-oriented communication.


• Provide technical guidance and support for website hosting, email setup, domain configuration, and hosting account management.


• Coordinate with technical teams, vendors, and service providers to resolve escalated hosting and infrastructure issues.


• Support customer retention and business growth through proactive service delivery and client engagement.

Billing, Documentation & Administrative Duties:

• Prepare, issue, and follow up on invoices for domain registrations, renewals, hosting services, and related products.


• Maintain accurate records of domains, hosting accounts, customer information, billing schedules, and service renewals.


• Document troubleshooting procedures, support activities, and technical configurations for operational efficiency.

Office IT Support Responsibilities:

• Handle office IT-related issues including computer troubleshooting, software support, internet connectivity, printer configuration, and basic network support.


• Provide technical assistance for office systems, hardware devices, and user support requests.


• Assist in maintaining stable office IT infrastructure and resolving day-to-day technical issues.

Requirements & Skills

• Proficiency in hosting control panels including DirectAdmin, cPanel, and Plesk.


• Strong understanding of web hosting environments, domain management, DNS configuration, and email hosting systems.


• Experience managing hosting accounts, SSL certificates, backups, migrations, and server-related services.


• Basic knowledge of Linux server administration, networking, and office IT support.


• Familiarity with Apache, LiteSpeed, MySQL/MariaDB, FTP, and website hosting technologies.


• Proficiency in the use of AI tools and technologies for productivity, troubleshooting, documentation, and operational support.


• Strong business-oriented mindset with the ability to contribute to organizational goals and customer satisfaction.


• Excellent customer relationship management and communication skills.


• Strong troubleshooting, analytical, and problem-solving abilities.


• High attention to detail in invoicing, documentation, and account management.


• Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.