• Application Deadline:
• Position: Customer Service / Admin Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Human Resources / HR 
  
  

Job Summary

• We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff.


• The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.

Key Responsibilities

• Conduct regular follow-ups with clients to ensure satisfaction with deployed staff


• Maintain consistent communication with outsourced/deployed staff across locations


• Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner


• Act as the primary liaison between clients and the organization


• Monitor staff performance and provide feedback or escalate concerns when necessary


• Ensure proper documentation and updating of staff and client records


• Prepare reports on client feedback, staff performance, and issue resolution


• Support general administrative duties within the HR/operations team


• Ensure compliance with company policies by deployed staff.

Requirements

• Bachelor’s Degree or HND in Business Administration, Human Resources, or related fields


• 1 - 3 years experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)


• Strong communication and interpersonal skills


• Excellent conflict resolution and problem-solving abilities


• Good organizational and multitasking skills


• Proficiency in Microsoft Office (especially Excel and Word)


• Ability to work under pressure and manage multiple clients/staff.