• Application Deadline:
• Position: Incident Management Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Facilities 
  
  

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations


• Resolving complaints and ensuring a high level of service.


• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.


• Processing incoming requests from users in the admin.


• Panel data collection for incident analysis


• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in English language.


• High stress resistance.


• Ability to take Initiative.


• Ability to work with a large amount complex information.


• Ability to remain calm and make decisions under pressure, especially during high stress incidents.


• Teamwork & collaboration with colleagues.


• Experience in handling accidental cases would be a plus.