• Application Deadline:
• Position: Clients Relations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales and Business Development 
  
  

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers.


• You will resolve any issues that arise to ensure customers are satisfied with our services.

Responsibilities

• Build relationships with key employees among customers


• Create plans to address clients’ business needs


• Advise clients on creating profitable processes


• Schedule regular meetings with customers to ensure they are satisfied


• Act as point of contact for complaints and escalate issues as appropriate


• Help sales team up-sell or cross-sell services and products


• Ensure both the company and clients adhere to contract terms


• Study competition to find new ways to retain customers


• Set sales and revenue targets and work diligently to meet them


• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements and skills

• Background in customer service; industry knowledge is a plus


• Experience tracking relevant KPIs (e.g. customer satisfaction)


• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Problem-solving aptitude


• Ability to work well with a team.