• Application Deadline:
• Position: Service Operation Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• City Port Harcourt




• Job Field Administration / Facilities 
  
  

Responsibilities

• Coordinate with the outsourcing and HR teams to schedule shifts, assign tasks, and deploy the right number of personnel to meet client demands


• Facilitate initial training and continuous upskilling of outsourced staff to ensure they align with the client company’s culture, compliance requirements, and operational standards


• Identify potential disruptions in service and execute mitigation strategies to guarantee business continuity.


• Evaluate the productivity of outsourced employees using key performance indicators (KPIs) like call volume, back-office processing errors, or technical support ratings.


• Serve as the primary point of contact for client feedback, escalating issues when targets are missed or contract obligations are not met.