• Application Deadline:
• Position: Customer Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

Role Summary

• Our client, a leading player in the drycleaning industry is seeking a warm, organized, and solutions-driven Customer Relations Officerto serve as the face and voice of the company.


• In this role, you will manage front desk operations, handle customer inquiries and complaints, and ensure every client experience reflects the brand promise: Clean. Fresh. On Time.

Key Responsibilities

Customer Management:

• Welcome walk-in customers and clearly explain services and pricing


• Accurately log orders in the system and issue receipts/tickets


• Resolve customer complaints promptly and escalate complex issues when necessary

Order Coordination:

• Track garment status from intake to delivery/pickup


• Notify customers via call/SMS when orders are ready


• Coordinate with production and dispatch teams to meet delivery timelines


• Manage special requests such as express service, delicate items, and alterations

Relationship Building:

• Maintain and update database of regular and corporate clients


• Follow up with customers post-service to gather feedback


• Drive customer retention initiatives (loyalty cards, birthday discounts, referrals)


• Support marketing efforts with testimonials and reviews

Administration & Reporting:

• Reconcile daily cash, POS, and transfer transactions with accounts


• Submit weekly reports on customer count, complaints, and feedback trends


• Ensure compliance with data privacy and proper handling of customer items

Qualifications

• Interested candidates should possess an HND / Bachelors Degree with 2 - 3 years experience.

Skills:

• Excellent verbal and written communication


• Strong conflict resolution skills and ability to remain calm under pressure


• Basic computer literacy (Excel, WhatsApp Business, CRM tools)


• Good numeracy skills for billing and reconciliation.

Attributes:

• Neat and professional appearance


• Empathetic, proactive, and detail-oriented.