• Application Deadline: Wed, 10 Jun 2026 00:00:00 GMT
• Position: Call Centre Executive (Registered Nurse)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 4 years



• Location Lagos




• Job Field Medical / Healthcare 
  
  

MetroHealth HMO Ltd is seeking a qualified and dedicated Call Centre Executive (Registered Nurse) to join our team.

Job Requirements

• Must be a Registered Nurse (RN) with valid professional certification


• Bachelor’s Degree or Diploma in Nursing


• Relevant experience in healthcare service delivery or HMO operations is an added advantage


• Strong communication and customer service skills


• Ability to handle patient/provider inquiries professionally


• Good knowledge of healthcare processes and medical terminology


• Strong problem-solving and multitasking abilities


• Proficiency in computer applications

Key Responsibilities

• Attend to enrollees’ inquiries and complaints professionally


• Provide accurate information on healthcare benefits and authorization processes


• Liaise with healthcare providers and members to resolve issues promptly


• Escalate medical and operational concerns where necessary


• Maintain accurate records of calls and service requests


• Deliver excellent customer support in line with company standards