Job Description
About The Role
- The Assistant Outlet Manager role at Hyatt focuses on supporting the Outlet Manager in running a restaurant, bar, or café as a profitable, guest‑focused operation. The position requires hospitality management experience, strong leadership, and the ability to balance guest satisfaction with financial performance.
Key Responsibilities
Operational Management
- Assist in managing the outlet as an independent profit Centre.
- Ensure smooth daily operations in line with Hyatt International standards.
- Maintain compliance with brand standards and corporate strategies. Guest Experience
- Deliver maximum guest satisfaction through service excellence.
- Handle guest complaints and feedback professionally.
- Ensure consistent quality in food, beverages, and service. Financial Oversight
- Help monitor budgets, costs, and revenues.
- Support initiatives to drive sales and profitability.
- Assist in inventory control and cost management. Team Leadership
- Supervise and train outlet staff.
- Support scheduling and workforce planning.
- Foster a positive work environment aligned with Hyatt values.
Qualifications
Education : Degree, diploma in hospitality/restaurant management.
- Experience: Minimum 2–3 years in a similar role, preferably in luxury hotels or large restaurants.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven track record in revenue growth and cost control.
- In-depth knowledge of food & beverage operations, menu planning, and inventory