• Application Deadline:
• Position: Outlet Manager



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 - 3 years



• Location Lagos




• Job Field Food, Beverage and Hospitality 
  
  

About the role

The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Operational Oversight

• Manage daily outlet operations including staffing, inventory, and budgeting.


• Ensure compliance with health, safety, and sanitation standards.


• Monitor outlet performance and implement improvements.

Guest Experience

• Develop strategies to enhance guest satisfaction and loyalty.


• Handle guest inquiries, complaints, and special requests professionally.


• Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.

Team Leadership

• Train, mentor, and motivate staff to deliver exceptional service.


• Conduct regular meetings to communicate goals and provide feedback.


• Foster a positive work environment that encourages teamwork.

Financial Management

• Achieve and exceed revenue targets while controlling costs.


• Maintain accurate financial records and employee schedules.


• Collaborate with sales and marketing teams on promotions.

Strategic Development

• Stay updated on industry trends and competitor activities.


• Innovate to improve outlet performance and guest satisfaction.


• Uphold Hyatt’s brand culture and corporate standards.

Qualifications

. Education: Degree, diploma in hospitality/restaurant management.

• Experience: Minimum 2–3 years in a similar role, preferably in luxury hotels or large restaurants.


• Strong leadership and team management abilities.


• Excellent communication and interpersonal skills.


• Proven track record in revenue growth and cost control.


• In-depth knowledge of food & beverage operations, menu planning, and inventory