• Application Deadline:
• Position: Guest House Operations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Food, Beverage and Hospitality 
  
  

Job Description

• The Guest House Operations Officer is responsible for overseeing the day-to-day operations of the guest house, ensuring a comfortable, safe, and well-maintained environment for guests.


• The role also provides administrative and personal assistance support to management, including scheduling, coordination, and general office support functions.


• The ideal candidate is highly organized, customer-focused, and capable of managing multiple responsibilities effectively.

Key Responsibilities

• Manage the daily operations of the guest house and ensure smooth service delivery.


• Welcome and attend to guests, ensuring a positive guest experience.


• Coordinate room bookings, check-ins, and check-outs.


• Maintain accurate occupancy, visitor, and operational records.


• Handle guest inquiries, complaints, and requests professionally and promptly.


• Manage schedules, appointments, meetings, and travel arrangements for management.


• Handle correspondence, phone calls, emails, and administrative documentation.


• Support management with administrative and operational activities as required.

Key Performance Indicators

• Guest satisfaction levels.


• Occupancy and booking management accuracy.


• Timeliness of administrative support tasks.


• Facility cleanliness and maintenance standards.


• Responsiveness to guest and management requests.


• Accuracy of records and reports.

Qualifications & Experience

• Bachelor's Degree or HND in Business Administration, Hospitality Management, Office Administration, or a related field.


• Minimum of 1–3 years experience in hospitality, guest house management, administration, or personal assistant roles.


• Experience in customer service or facility management will be an added advantage.

Required skills & Competencies:

• Strong organizational and multitasking abilities.


• Excellent communication and interpersonal skills.


• Customer service orientation.


• Ability to work independently and take initiative.


• Strong attention to detail and problem-solving skills.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


• Ability to maintain confidentiality and professionalism.


• Good time management and coordination skills.