• Application Deadline:
• Position: Sales & Client Experience Officer (Fashion)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

Job Summary

• We are looking for a passionate, fashion-forward, and results-driven Sales & Client Experience Officer to join the team and help create memorable experiences for customers while driving sales growth.


• The Sales & Client Experience Officer will be responsible for delivering outstanding customer service, driving sales, managing client relationships, and supporting the brand's online and in-store presence.


• The ideal candidate should have a strong passion for fashion and retail, excellent communication skills, and an understanding of social media, digital marketing, and content creation.

Key Responsibilities

Sales & Customer Experience:

• Welcome and assist clients professionally both in-store and through online channels. Provide personalized product recommendations based on customer preferences, lifestyle,and fashion needs.


• Deliver an exceptional shopping experience that encourages repeat business and customerloyalty.


• Build and maintain strong relationships with existing and prospective clients.


• Consistently achieve and exceed individual and store sales targets.


• Follow up with customers to encourage repeat purchases and referrals.

Social Media & Digital Engagement:

• Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and other digital platforms.


• Assist in creating engaging content for social media platforms, including photos, videos,reels, and product showcases.


• Support the execution of social media campaigns and promotional activities.


• Contribute ideas for increasing online engagement, brand visibility, and customeracquisition.


• Have a basic understanding of social media advertising and digital marketing strategies.

Store Operations & Merchandising:

• Maintain attractive product displays and ensure the store reflects the brand's standards.


• Assist with inventory management, stock counts, and stock replenishment.


• Monitor product availability and communicate inventory needs to management.


• Process customer purchases, orders, exchanges, and other transactions accurately.


• Ensure the store environment remains clean, organized, and visually appealing at alltimes.

Brand Representation:

• Stay updated on fashion, beauty, and retail trends.


• Act as a brand ambassador by maintaining a professional appearance and positiveattitude.


• Promote new arrivals, collections, special offers, and seasonal campaigns.


• Uphold the company's values, image, and customer service standards.

Requirements

• 2–3 years' experience in retail sales, customer service, or a related role.


• Previous experience within the fashion, beauty, retail, or lifestyle industry is highlypreferred.


• Strong sales, negotiation, and customer relationship management skills.


• Excellent verbal and written communication skills.


• Passion for fashion, beauty, and customer service.


• Social media savvy with experience using Instagram, WhatsApp Business, TikTok, andother digital platforms.


• Basic knowledge of content creation, social media marketing, and paid advertisements isrequired.


• Ability to create engaging content using smartphones and social media tools.


• Strong interpersonal skills with a customer-first mindset.


• Ability to work independently and collaboratively within a team.


• Well-groomed, professional, and confident personality.


• Strong organizational and multitasking skills.