• Application Deadline:
• Position: Account Manager



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 4 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

The Role

• We are looking for an Account Manager to play a pivotal role in nurturing and expanding relationships with strategically important customers, while ensuring that their needs are met and expectations are exceeded.


• This role reports directly to the Head of Account Management and offers the opportunity to make a meaningful impact in a rapidly scaling company.


• Business English will be the main language for this role, however, French and / or Arabic would be a great benefit to the role holder.

What the role involves



Customer Relationship Management

• Build and maintain strong, long-lasting relationships with existing customers, understanding their business needs and goals.


• Serve as the primary point of contact for key customer accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.


• Build multi-threaded relationships across customer organizations, from technical teams to C-suite executives.


• Collaborate with Sales Executives & Technical Support Engineers to drive adoption and facilitate a seamless onboarding experience.

Revenue Growth And Retention

• Develop and execute account growth strategies to increase revenue and expand Smile ID’s footprint within existing accounts to maximize Partner Lifetime Value.


• Proactively identify upsell and cross-sell opportunities based on customer needs and market trends.


• Implement retention strategies to reduce churn, improve Net Revenue Retention and maximize customer lifetime value.

Data-driven Decision Making

• Utilize data and metrics to track account performance, identify areas for improvement, and make informed strategic decisions.


• Prepare and deliver regular reports to senior management on account management KPIs and achievements.

Communication And Collaboration

• Collaborate closely with sales, product, and customer success teams to ensure seamless customer onboarding, technical implementation, and ongoing support.


• Serve as the voice of the customer, providing structured feedback to inform product development and operational improvements.


• Effectively communicate product updates, new features, and industry trends to customers.

What We’re Looking For

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).


• Proven track record of at least 4 years in account management or customer success roles, ideally in B2B SaaS or technology companies.


• Experience selling technical products to both technical and business stakeholders.


• Exceptional interpersonal, communication, and negotiation skills.


• Strong analytical and problem-solving abilities, with a data-driven mindset.


• Ability to thrive in a fast-paced, dynamic startup environment.


• Background working with African or emerging market customers.


• Strong project management and organizational skills, including the ability to work independently and manage multiple priorities in a complex environment.

Benefits And Compensation

• Competitive salaries


• Stock options


• Health insurance or stipend (depending on location)


• Time-off, study leave, and paid parental leave


• Flexibility (we are a remote-friendly company + there is the opportunity to work from one of 4 global offices)


• Cool swag and company off-sites (recent locations: Kenya & Rwanda)