• Application Deadline:
• Position: IT Systems Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job role

• Provide Tier 1 IT support delivery and log all support issues


• Document resolutions and analyze trends for ways to prevent future problems


• Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner


• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician


• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution


• Apply diagnostic utilities to aid in troubleshooting


• Responsible for inventory maintenance


• Identify and learn appropriate software and hardware used and supported by the organization


• Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware


• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals


• Test fixes to ensure problem has been adequately resolved


• Perform post-resolution follow-ups to help requests

Qualifications

• Higher Education Diploma or University Degree in the field of computer science or any related discipline


• 1-3 Years working Experience in a Support Role


• Microsoft/Cisco/ITIL Certifications is an added advantage


• Experience with desktop and server operating systems, including Windows 10 and 11


• Working knowledge of a range of diagnostic utilities, including bios hardware testing utility, Spiceworks network monitor


• Strong written and oral communication skills


• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills