• Application Deadline:
• Position: E-Commerce Manager



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 4 - 5 years



• Location Lagos




• Job Field Sales and Business Development 
  
  

We are seeking an experienced and result-driven E-commerce Manager to oversee and grow our online sales channels. The ideal candidate will be responsible for managing our E-commerce platforms, driving digital sales, optimizing customer experience and implementing strategies that increase revenue and online visibility 

Key Responsibilities

E-Commerce Operations 

• Manage the day-to-day operations of the e-commerce platform


• Ensure the website is fully functional, accurate and up-to-date


• Coordinate with software developers on system improvements and bug fixes 


• Test new website features before deployment 

Product Catalogue Management 

• Ensure all products are correctly uploaded 


• Maintain accurate product descriptions


• Upload high-quality product images 


• Ensure specifications and pricing are accurate 


• Organize products into proper categories


• Manage obsolete or unavailable products 

Online Sales Management 

• Drive online sales growth


• Monitor daily online orders 


• Coordinate order fulfilment with warehouse and logistics teams 


• Ensure timely processing of customer orders


• Reduce abandoned carts 


• Improve online conversion rates 

SEO & Website Visibility

• Improve search engine rankings 


• Optimize product pages 


• Improve metadata


• Optimize URLs


• Ensure proper indexing 


• Improve organic traffic 

Customer Experience Management

• Ensure a seamless customer journey


• Monitor website usability 


• Improve checkout experience


• Resolve customer complaints relating to online orders 

Website Performance

• Monitor:


• Website traffic


• Bounce rate


• Conversion rate


• Average order value


• Cart abandonment 


• Loading speed


• Search performance 

Digital Merchandising

• Create homepage campaigns 


• Feature promotional products 


• Manage banners 


• Manage product recommendations 


• Organize seasonal promotions


• Highlight new arrivals 

Digital Marketing Coordination

• Coordinate campaigns involving


• Google Ads


• Meta Ads 


• Email marketing 


• SMS Campaigns


• WhatsApp Marketing 


• Affiliate Marketing 

Analytics & Reporting 

Prepare reports on:

• Online revenue 


• Traffic 


• Sales trends


• Conversion rates 


• Top-selling products


• Customer acquisition 


• Customer retention 


• Campaign performance

Payment & Security Monitoring

• Ensure payment gateways function properly


• Monitor payment failures 


• Report suspicious transactions 


• Coordinate fraud prevention 


• Ensure data privacy compliance 

Vendor & Third-Party Integrations 

Manage integrations with:

• Payment gateways 


• Delivery gateways 


• ERP systems 


• CRM 


• Accounting Software 


• SMS providers


• Email platforms 

Requirements

• Minimum of HND/B.Sc. in Business Administration, Marketing, Mass Communication, Computer Science or any related fields 


• Minimum of 4 years’ experience in e-commerce management


• Experience with custom-built e-commerce systems 


• Strong understanding of online retails operations  


• Digital marketing skills (SEO, Google Analytics Paid ads, social media analytics) 


• Experience coordinating UI/UX teams 


• Proficiency in Microsoft Excel, Power BI or other reporting tools


• Experience in online sales growth and conversion optimization