• Application Deadline:
• Position: Field Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Engineering / Technical 
  
  

• The job holder must have a Bachelor’s Degree 2nd Class Honours (Upper division) in an engineering discipline or any other computer-related field. Telecoms experience will be an added advantage.

Job Duties & Responsibilities:

• Responsible for ensuring uptime at assigned POPs and also managing and ensuring that proactive testing, fault diagnostics and resolution are carried out


• Monitor network performance locally and over the air interface


• Provide specialist technical support to all other departments in the organisation regarding network and radio-related problems


• Co-ordinate and perform maintenance of cell sites strictly managed by Swift Networks and to liaise with the vendor on the maintenance of cell sites not directly managed by Swift Networks


• Responsible for the configuration and bench testing of new products and giving ATP (Authority To Proceed) concerning those products


• Technical point man between Swift & vendors regarding radio and microwave equipment-related RMA issues.


• Carry out other duties as may be assigned by the Head of Department.


• Reporting to the Customer Support Manager.

Knowledge, Skills and Competencies

• Cisco Certification Program - available at entry (CCENT), associate (CCNA), professional (CCNP).


• CompTIA Certifications - including CompTIA A+ and CompTIA Network+.


• Microsoft Certifications - including Microsoft Certified Solutions Associate (MCSA) and the higher-level Microsoft Certified Solutions Expert (MCSE).


• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.


• Proven experience in Cambium, WIMAX / LTE Radio Frequency planning, base station installation, commissioning, troubleshooting and maintenance


• Access Network performance measurement and optimisation


• Proven experience in microwave transmission link planning, installation, commissioning, maintenance and troubleshooting; multiple vendor experience will be an advantage


• Proven knowledge of IP networks, Linux and open source tools would be an added advantage.


• Proven experience with network capacity planning, network security principles, and general network management best practices.


• Strong interpersonal, written, and oral communication skills. 


• Able to conduct research into networking issues and products as required. 


• Ability to present ideas in user-friendly language. 


• Highly self-motivated and directed, with keen attention to detail.

Requirements:

• Ability to maintain effective working relationships with management, other employees and vendors.


• Ability to solve practical problems and deal with a variety of variables.


• Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form.


• Demonstrated experience with business productivity applications.


• Demonstrated experience with data and telecommunications equipment.


• Demonstrated customer service focus.


• Proficient oral and written communication skills.


• Must be emotionally and medically able to perform essential job responsibilities.


• Must be free from active or infectious diseases.


• Able to work on time-driven deadlines in a high-pressure  environment.


• Works under general supervision.


• Creative solutions focus on problem-solving.


• Uses good judgment and available information to resolve issues.


• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.


• This position requires the maintenance of CISCO products and strong knowledge of TCP/IP, network monitoring, and trending tools.


• Experience with WAN/LAN technologies and protocols, OSPF, RIP, BGP, HSRP, VPN, Switching, Trunking. VLAN, NAT, PAT, ACL, SNMP, T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling.